Help Desk Specialist

توضیحات موقعیت شغلی

Job Description:



  • Implement, configure, administer, and troubleshoot Hardware and software issues 
  • Provide on-demand technical and executive reports
  • Provide help desk support and resolve problems to the end user's satisfaction 
  • Being present and available to clients requiring technical assistance 
  • Publishing support documentation to assist staff with requests for information and provide staff training if required. 
  • Provision of hardware and software requirements and coordinate IT purchases.
  • Resolve technical problems with Local Area Networks (LAN) and Passive
  • Install computer peripherals for users 
  • Stay current with system information, changes and updates 
  • Prepare activity reports 
  • Schedule Preventive Maintenance on Hardware 
  • Hands on Manage engine Service Desk software (Ticketing System) 
  • Respond to user inquiries regarding computer software or hardware 
  • Follow up with customers to ensure issue has been resolved 
  • Implement, configure, administer, and troubleshoot Hardware and software issues 
  • Provide on-demand technical and executive reports
  • Provide help desk support and resolve problems to the end user's satisfaction 
  • Being present and available to clients requiring technical assistance 
  • Publishing support documentation to assist staff with requests for information and provide staff training if required. 
  • Provision of hardware and software requirements and coordinate IT purchases.
  • Resolve technical problems with Local Area Networks (LAN) and Passive
  • Install computer peripherals for users 
  • Stay current with system information, changes and updates 
  • Prepare activity reports 
  • Schedule Preventive Maintenance on Hardware 
  • Hands on Manage engine Service Desk software (Ticketing System) 
  • Respond to user inquiries regarding computer software or hardware 
  • Follow up with customers to ensure issue has been resolved
نیازمندی های موقعیت شغلی

Requirements:



  • Previous experience: 2-3 years of experience in related field Specialist knowledge: 
  • Microsoft MCITP/MCSE 
  • CCNA
  • Network +
  • Familiar with VoIP, Video conferencing and Wireless communications 
  • Excellent team work skills
  • Interested in new Technology & Research on IT Science 
  • Accountable and Trustworthy 
  • Experienced Servers and Storage 
  • Familiar with Virtualization Technology (VMware)
  • Familiar with Security systems and firewall



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